Who We Are
Our website address is https://onecraftygiraffe.com. One Crafty Giraffe (“we,” “us,” “our”) is a handmade wood art business based in Colorado, selling both retail and wholesale through this website.
What We Collect When You Place an Order
When you make a purchase or create an account, we collect the information necessary to fulfill your order: your name, email address, shipping address, billing address, and phone number if provided. This information is used solely to process your order, communicate with you about it, and ship your item.
Wholesale accounts additionally have pricing tied to their account, so wholesale customers see wholesale pricing automatically once logged in.
Payment Processing
We do not store your full credit card information on our servers. Payments are processed securely by Helcim, our third-party payment processor. When you check out, your payment details are sent directly to Helcim to process the transaction. Please refer to Helcim’s own privacy policy for details on how they handle payment data.
Contact Forms and Testimonials
If you use our Contact form, we collect your name, email address, phone number (if provided), and message, and use this information solely to respond to your inquiry.
If you submit a testimonial, we collect your name and the testimonial text. Submitted testimonials are reviewed before publication and are not published automatically.
Cookies
Our online store uses cookies that are necessary for its core functions, such as keeping track of what’s in your cart and keeping you logged into your account. These cookies do not track you across other websites.
If you log in as a registered or wholesale customer, we use cookies to keep you logged in and remember your display preferences.
Analytics
We use Plausible Analytics, a privacy-friendly analytics tool, to understand overall site traffic and store performance. Plausible does not use cookies and does not track individuals across websites. We self-host Plausible on our own infrastructure, meaning this analytics data is never sent to or shared with a third-party analytics company.
Media
If you upload images to the website (for example, in a form), you should avoid uploading images with embedded location data (EXIF GPS) included, as this data could be extracted by others.
Who We Share Your Data With
We share order and payment information with Helcim to process payments, and with our shipping carrier to fulfill and deliver your order. If you request a password reset, your IP address is included in the reset email as a standard WordPress security measure. We do not sell your personal information to any third party.
How Long We Retain Your Data
Order information is retained for our business and tax records. For users who register on our website, we store the personal information in their account profile; you can see, edit, or request deletion of this information at any time by contacting us. Testimonial submissions are retained indefinitely unless you request removal.
What Rights You Have Over Your Data
If you have an account on this site, or have submitted a contact form or testimonial, you can request an exported copy of the personal data we hold about you, or request that we erase it. This does not include information we’re required to retain for tax, accounting, or legal purposes.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at [email protected].